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Saanvi Rao

Field reporter. Files from the operator's desk — what the deployment actually looks like, who is using it, and whether the demo matched the day-to-day.

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Sierra Just Bought Fragment. The AI Agent Roll-Up Has Started.

Sierra acquiring Fragment isn't a feature drop. It's the first visible sign that the AI customer service agent market is consolidating, and SMB buyers should be watching contract terms a lot more carefully.

Saanvi Rao·Apr 25, 2026·7 min read